Help
When a run doesn't work
Every failed run says what happened, whose it is to fix, and the one thing to do.
Last updated: November 12, 2026
Runs fail for ordinary reasons: a sign-in lapsed, a sheet was renamed, an app was down. Aalteo explains each one in plain words on the automation's page and under Runs.
Whose it is
- Yours: something only you can do, such as reconnecting an app or filling in a missing detail. One button takes you there.
- The app's: the other service was down or refused the request. Aalteo retries, and tells you if it keeps happening.
- Ours: a fault on Aalteo's side. You'll see "This one's on us". Our team is alerted, and the run goes again from where it stopped once it's fixed. There is nothing for you to do.
Suggested fixes
For some problems Aalteo works out a fix and tests it. You see what would change in plain words. Apply saves it as a draft, and Undo puts things back exactly as they were.
One bad item doesn't stop the rest
When an automation works through a list and one item fails, it carries on with the others and tells you which one it skipped.