Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of Aalteo’s website, platform, and services (collectively, the “Service”). By creating an account or using the Service in any way, you (“you,” “User,” or “Customer”) agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Aalteo provides a cloud-based platform that enables businesses to create and deploy AI-powered voice agents, automate lead qualification, schedule meetings, send follow-up communications via email and WhatsApp, and integrate with third-party CRM and telephony systems. The Service includes:

• AI voice agents for inbound and outbound calling
• Lead scoring, routing, and CRM synchronization
• Call recording, transcription, and analytics
• Workflow automation and batch dialing
• Dashboard, reporting, and monitoring tools
• APIs and integration connectors

3. Accounts and Registration

• You must provide accurate, current, and complete information during registration
• You are responsible for safeguarding your password and for all activities under your account
• You must be at least 16 years old to create an account
• One person or entity may not maintain multiple free-tier accounts
• You agree to notify us immediately of any unauthorized use of your account

4. Subscriptions and Billing

4.1 Plans and Pricing

The Service is offered on a subscription basis with plans described on our pricing page. Fees are billed in advance on a monthly or annual cycle, depending on your selected plan.

4.2 Payment

• You authorize us to charge your designated payment method for all applicable fees
• If payment fails, we may suspend the Service after 5 days of failed attempts
• Overage charges for usage beyond plan limits are billed in the following cycle
• All fees are non-refundable except where required by law

4.3 Price Changes

We may change pricing at any time. Existing subscribers will be notified at least 30 days before any price increase takes effect. Price increases apply to the next billing cycle after the notice period.

4.4 Free Plan

The Free plan includes a limited monthly credit allowance and does not require a payment method. Paid plans do not include a free trial; a paid plan starts when its first payment is completed.

5. Acceptable Use Policy

You agree not to:

• Use the Service for any illegal, fraudulent, or abusive purpose
• Make automated calls to numbers on do-not-call registries without proper consent
• Record calls without obtaining consent from all parties where required by law
• Send unsolicited marketing communications (spam) through the Service
• Upload malware, viruses, or malicious code
• Attempt to reverse engineer, decompile, or disassemble the Service
• Access or use another user’s data without authorization
• Resell, sublicense, or white-label the Service without written permission
• Use the Service to harass, threaten, or defame any person
• Circumvent usage limits, rate limits, or security measures

6. Telephony and Communications Compliance

You are solely responsible for compliance with all applicable telephony, telemarketing, and privacy laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA) and FCC regulations in the United States
• TRAI regulations and DND (Do Not Disturb) registry in India
• GDPR consent requirements for EU residents
• Local recording and consent laws (one-party vs. two-party consent states)
• Do Not Call registries in all jurisdictions where you operate

Aalteo provides tools to help with compliance (consent recording, DND scrubbing, AI disclosure prompts), but the ultimate responsibility for legal compliance rests with you.

7. Intellectual Property

7.1 Our Rights

The Service, including its software, design, features, AI models, voice configurations, templates, documentation, and branding, is owned by Aalteo and protected by intellectual property laws. We reserve all rights not expressly granted in these Terms.

7.2 Your Content

You retain ownership of all data, lead lists, call scripts, configurations, and content you upload to or create within the Service (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free license to process Customer Data solely as necessary to provide and improve the Service.

7.3 AI-Generated Content

Call transcripts, lead scores, summaries, and other AI-generated outputs are provided to you for your use. We may use aggregated, de-identified data to improve our models and platform performance. We do not use your Customer Data to train models for other customers.

8. Data and Privacy

Our handling of data is described in our Privacy Policy, which is incorporated into these Terms by reference. For customers processing personal data subject to GDPR, our Data Processing Addendum is available upon request.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:

• The Service will be uninterrupted, error-free, or secure at all times
• AI-generated content will be accurate, complete, or reliable
• Call quality will meet any specific standard
• Errors or defects will be corrected

10. Limitation of Liability

To the maximum extent permitted by law, Aalteo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.

Aalteo’s total aggregate liability for all claims arising from these Terms shall not exceed the amount you paid to Aalteo in the 12 months preceding the claim. This limitation applies even if Aalteo has been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Aalteo and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your infringement of third-party rights, or (d) your violation of applicable telephony or privacy laws.

12. Termination and Suspension

• By you: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. No refunds for partial periods.
• By us: We may suspend or terminate your account for: non-payment, violation of these Terms, security risks, or at our discretion with 30 days notice.
• Immediate suspension: We may immediately suspend access for violations of the Acceptable Use Policy, legal compliance issues, or security threats.
• Data after termination: You may export your data for 30 days after termination. After 30 days, data may be permanently deleted.

13. Modifications to Terms

We may modify these Terms at any time. We will notify Customers of material changes by email or in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Third-Party Services

The Service integrates with third-party providers (e.g., Twilio, Stripe, OpenAI, Cartesia, Google, HubSpot). We are not responsible for the availability, accuracy, or behavior of third-party services. Their terms and privacy policies apply to your use of those services.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration administered in Bengaluru, India, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality violations.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

16. Export Controls

You agree to comply with all applicable export control laws and regulations. You may not use the Service if you are located in a country subject to a U.S. or Indian government embargo or if you appear on a restricted parties list.

17. Miscellaneous

• Entire agreement: These Terms, with the Privacy Policy, constitute the entire agreement between you and Aalteo regarding the Service.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full effect.
• No waiver: Failure to enforce any provision is not a waiver of that or any other provision.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or asset sale.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact Us